Would you like to do something that’s meaningful, worthwhile, and makes a difference? Then join our team. We hire exceptional employees who are passionate about contributing their unique talents to create and distribute our best-in-class language, literacy and mathematics software.
As part of the Imagine Learning team, you’ll be immersed into an extraordinary culture with great people, all working toward a worthy goal. If that sounds like a good fit, then this is the company for you!
We offer: A fun, fast-paced work environment Excellent compensation and benefits that reward hard work and innovation Dedicated and professional co-workers who work together toward the company’s mission
Corporate headquarters are in Provo, Utah. Please check each job posting carefully for location—we hire for positions locally and across the U.S.
Teacher Care, Team Lead
The Teacher Care Team Lead leads a team that provides telephone, email, and chat support to teachers who use Imagine Learning products in their classrooms. Their main function is to ensure optimal understanding and application of Imagine Learning educational products by teachers in order to facilitate positive learning outcomes for students. The Team Lead takes ownership of, documents, and achieves timely resolution to new or outstanding teacher issues and maintains a tone of professional care for our teachers and their effective usage of our product.
The Teacher Care Team Lead works closely with the Customer Care Manager and Customer Success department to build a new team to perform the above responsibilities. The Team Lead helps to engineer processes and procedures associated with the implementation of the Teacher Care team within the Customer Care team.
College degree in education-related field, or comparable work experience preferred
Knowledge of math, literacy, bilingual and dual language curriculum and research preferred
Leadership or management experience required
Team-building experience preferred
Previous classroom teaching experience preferred
Preferred experience teaching or training adults
Previous technical support or customer service experience preferred
Experience with computer operating systems (Mac and Windows) required
District or school administration experience preferred
EdTech sales or implementation experience preferred
Ability to demonstrate a passion for K12 public education
Excellent communication and customer service skills
Intelligent ability to identify, investigate, and resolve technical issues via phone and/or remote tools
Ability to establish priorities, maintain schedules, and manage time effectively
Ability to successfully interact with customers via phone, e-mail, or remote support tools
Ability to work with customers in challenging circumstances to resolve concerns
Foreign language fluency (especially Spanish) preferred