Would you like to do something that’s meaningful, worthwhile, and makes a difference? Then join our team. We hire exceptional employees who are passionate about contributing their unique talents to create and distribute our best-in-class language, literacy and mathematics software.
As part of the Imagine Learning team, you’ll be immersed into an extraordinary culture with great people, all working toward a worthy goal. If that sounds like a good fit, then this is the company for you!
We offer: A fun, fast-paced work environment Excellent compensation and benefits that reward hard work and innovation Dedicated and professional co-workers who work together toward the company’s mission
Corporate headquarters are in Provo, Utah. Please check each job posting carefully for location—we hire for positions locally and across the U.S.
Customer Care Agent, Part Time
The Technical Support Agent provides telephone and email support to our customers to ensure optimal functioning of software and supporting hardware. Employee will take ownership of, document, and achieve timely resolution to new or outstanding customer issues and maintain a tone of professional care for our customers and their effective usage of our product.
Several shifts available. Starting pay is $12 an hour plus bonus potential.
College degree in IT-related field, or comparable work experience
Certification or experience with computer operating systems (Mac and Windows)
Understanding of hardware configuration and setup
Working knowledge of networking systems (Microsoft, Novell, etc.)
General networking knowledge (LAN, WAN, switches, routers, proxies)
Basic understanding of TCP/IP concepts
In-depth knowledge of Mac operating system preferred
Previous technical support or customer service experience preferred
Excellent communication and customer service skills
Intelligent ability to identify, investigate, and resolve technical issues via phone and/or remote tools
Ability to establish priorities, maintain schedules, and manage time effectively
Ability to successfully interact with customers via phone, e-mail, or remote support tools
Ability to work with customers in challenging circumstances to resolve concerns
Foreign language fluency (especially Spanish) preferred