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Educational Customer Success Manager, Riverside, CA

The Educational Customer Success Manager (CSM) proactively drives successful implementations of our products at both the school and district levels. While working in tandem with his/her counterpart in sales, our CSMs strategically guides product usage, building engagement, and customer satisfaction through on-site and remote interactions, trainings, and planning sessions. They effectively apply both an analytical and interpersonal approach to their customer relationships. They use their expertise to coach district administrators, principals, and teacher leaders to ensure a successful partnership, ultimately transforming the lives of the students we serve.

This is an excellent opportunity with a successful education software company. We offer a competitive salary, excellent benefits, and bonus potential. This position involves frequent travel (up to 80%) and requires occasional lifting of equipment up to 60 pounds.

The territory for this position includes the Inland Empire and will ideally be based in Riverside or San Bernardino.

Qualifications

Education/Certification

Bachelor’s degree required; education degree preferred or work in education-related field

Required Knowledge and Experience

Preferred experience teaching or training adults
Ability to demonstrate a passion for K-12 public education
Knowledge of math, literacy, bilingual and dual language curriculum and research
Experience delivering professional development sessions and knowledge of adult learning
District or school administration experience preferred
EdTech sales or implementation experience preferred

Skills/Abilities

Strong presentation and facilitation skills and previous experience training with technology products.
Excellent written and oral communication skills, customer service, and relationship building at all levels, including district administrators (CXO).
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Outstanding interpersonal skills and ability to build strong relationships with teachers and administrators.
Ability to adjust on the fly, be flexible, and able to adapt to the immediate or unforeseen challenges.
Superb computer skills, particularly MS Word, PowerPoint, Excel.
Technical expertise to include basic understanding of hardware configuration, general networking, computer and mobile operating systems
Self-motivated and self-driven. Ability to establish priorities, maintain schedules, and manage time effectively
Organization/project management skills
Professional demeanor and image
Problem solving skills
Mission driven
Innovative
Willing to become an expert on Imagine Learning’s curriculum and reports integration
Effective communicator of literacy concepts

 

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